Privacy Policy

Last updated: November 30, 2025

At Valure.pk, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website, place an order, or interact with our services.

1. Information We Collect

We may collect the following types of information:

  • Contact Details: Name, shipping/billing address, phone number, email address
  • Payment Information: Processed securely by Shopify Payments / JazzCash / Bank Transfer (we do not store full card details)
  • Order Information: Items viewed, added to cart, purchased, or returned
  • Account Information: Username, password (encrypted), preferences
  • Device & Usage Data: IP address, browser type, pages visited, time spent on site (via cookies & analytics)
  • Communication: Emails, WhatsApp chats, or support messages you send us

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders (including sending tracking updates)
  • Communicate with you about orders, returns, or support queries
  • Improve our website, products, and customer experience
  • Send promotional offers, new arrivals, and discounts (you can unsubscribe anytime)
  • Prevent fraud and secure your transactions
  • Comply with legal requirements

3. How We Share Your Information

We only share your data with trusted partners who help us run the store:

  • Shopify – hosts our store and processes payments securely
  • Courier Companies – to deliver your watch (name, phone, address only)
  • Payment Gateways – for secure transactions
  • Analytics & Marketing Tools – Google Analytics, Facebook Pixel (anonymized data)

We never sell your personal information to third parties.

4. Cookies & Tracking

We use cookies to remember your cart, preferences, and improve site performance. You can disable cookies in your browser, but some features may not work properly.

5. Marketing & Communication

You may receive promotional emails or SMS from us. Every message includes an unsubscribe link. You can also reply “STOP” to any SMS or WhatsApp us to opt out instantly.

6. Your Rights

You have the right to:

  • Access or download your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Opt out of marketing

Simply email us at valuresports.store@gmail.com or WhatsApp 0300-0243896.

7. Data Security & Retention

We use industry-standard encryption (SSL) and security measures. Your data is stored only as long as needed for orders, legal compliance, or account management.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted here with the updated date.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Valure.pk
Flat No A-20, Block A, Labour Square,
Landhi, Karachi 753500, Pakistan
Phone: 0300-0243896
Email: valuresports.store@gmail.com

Thank you for trusting Valure.pk with your personal information.